Field Service Technician M/F (GERMANY)

As a new Field Service Technician (m/f/d), you will be the interface between high technology and patient well-being. In this position, you will be responsible for the safe operation, optimization, and clinical integration of state-of-the-art robotic systems in our medical environment.

Your tasks will include:

• Maintenance and servicing: planning and carrying out regular maintenance measures, including safety checks (STK) and metrological checks (MTK), in accordance with regulations such as the Medical Device Operator Ordinance (MPBetreibV), in order to prevent equipment failures

• Compliance with the Medical Device Regulation (MDR)

• Coordination of deployment plans and ordering of spare parts in cooperation with employees from all departments (including technical service, sales, customer service, and internal sales, etc.)

• Repair and troubleshooting at the customer's site: rapid diagnosis of malfunctions and repair of technical defects in complex medical equipment, in particular the Focal One® HIFU system

• Installation and commissioning: installation, connection, and testing of new devices, as well as training of medical staff.

• Documentation: complete and timely recording of all service calls, test results, and changes to master data in special service management systems.

• Technical support: assisting customers or clinical staff with questions about applications, often by phone or remotely

• Regular communication and coordination with headquarters in Lyon for all technical questions and requirements

• Assistance at trade shows, workshops, and sales activities, for example

You plan and coordinate your assignments flexibly from home, in consultation with your colleagues. The area of activity covers all facilities in the DACH region. This exciting position involves a lot of travel.

You are already working and living in Germany near Baden-Württemberg, Bavaria or close to these states. You have very good transport connections (highway network, rail connections, airport).

You have several years of experience in the maintenance and repair of medical devices.

You have solid knowledge and training in medical technology or comparable professional education  (e.g., robotics, electrical engineering, or mechatronics).

You are known for your high degree of flexibility in providing direct customer support.

• Willingness to travel regularly, often for several days at a time.

• Very good command of written and spoken German (C1-C2) and good command of written and spoken English.

Beyond your technical skills, it is your attitude that will ensure your success in the responsibilities entrusted to you: your analytical mind and sense of ethics are qualities that have earned you a reputation. Proactive and engaging, you have excellent communication and listening skills, which allow you to interact easily with your internal and external contacts.

Our benefits :

• Teleworking, remote working, flexible working hours

• Progressive working conditions and terms

• Modern technical equipment (laptop, smartphone, measuring devices, etc.)

• Company car provided (for private use)

• A position of responsibility at the forefront of robotic and digital transformation in the healthcare sector

• The opportunity to actively shape the future of medicine and make a real difference to the quality of life of patients and service providers

Salary will be determined based on your profile and expertise.

FOCAL ONE is committed to diversity and inclusion and guarantees equal opportunities through a recruitment process free of any form of discrimination.

Join us and be part of an exciting international adventure !